One of the biggest myths in modern operations is that performance problems can be fixed with better tools. Dashboards, automation and system upgrades promise clarity, but often amplify the very capability gaps holding organisations back.
Drawing on insights from guests on previous episodes of Excellence Unlocked, Ishan builds on the summer series to explore why thinking capability must come before complexity.
You’ll hear from three highly experienced operational excellence leaders. Manu Liyanarachchi, former ANZ Operational Excellence Lead at Coca-Cola, who explains why strong fundamentals and analogue thinking matter more than digital dashboards. Dean Patton, a veteran of Pfizer, Baxter and now Goodman Fielder, challenges the idea that tools and certificates equal capability. Alodia Bourke, a senior supply chain leader with experience across FMCG in Australia and New Zealand, highlights why teams mature at different speeds and why leaders must respect that journey.
Tools are multipliers. When thinking is strong, they accelerate performance. When it isn’t, they create noise. The real breakthrough always starts with people, not technology.
To purchase a copy of Ishan’s book, Unlock:
https://ishangalapathy.com/books/
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