
Ep101 The Hidden Cost of Familiarity
The biggest problem in most workplaces is not that waste is hidden, but that people gradually stop noticing it. Processes
If you’re immersed in the world of manufacturing or supply chain management, you’ve likely encountered the elusive concept of excellence. But what does it truly mean? Is it a destination or a journey? And how do we navigate the path to unlock excellence within ourselves and our organisations?
With more than 25 years’ experience in manufacturing across the Asia Pacific region, Ishan
Galapathy delves into the heart of excellence, shifting the focus from tools and technology to the true drivers of success: our people.
Ishan shares insights and techniques honed from years of working with teams and leaders, helping them unleash their hidden potential and achieve remarkable results. Whether it’s uncovering hidden capacity or fostering a culture of continuous improvement, he explores practical strategies for unlocking excellence in your workplace.

The biggest problem in most workplaces is not that waste is hidden, but that people gradually stop noticing it. Processes

In this special 100th episode the spotlight is on Ishan Galapathy himself. From engineering student in Sydney to global operational

Redundancies are rising, but something more fundamental is being cut. Continuous improvement teams, once relied on to drive efficiency and

A quiet Sri Lankan kitchen reveals a powerful lesson in leadership. Three simple tasks uncover what many organisations still miss.

Sustainable operational excellence is built through clarity, consistency and patient investment in people. Tools matter, but results only stick when

We assume tools will save us. They won’t. Not unless people can actually use them when it matters. Modern organisations
Ishan Galapathy is a renowned Operational expert in the food industry. In this book, he provides straight talk to leaders in the food sector who are challenged with the task of driving their company’s profitable growth.