
Ep77 How KAIs, not KPIs, unlock daily excellence
Standards on paper mean little when teams model what they see, not what they’re told. Many organisations remain stuck in
If you’re immersed in the world of manufacturing or supply chain management, you’ve likely encountered the elusive concept of excellence. But what does it truly mean? Is it a destination or a journey? And how do we navigate the path to unlock excellence within ourselves and our organisations?
With more than 25 years’ experience in manufacturing across the Asia Pacific region, Ishan
Galapathy delves into the heart of excellence, shifting the focus from tools and technology to the true drivers of success: our people.
Ishan shares insights and techniques honed from years of working with teams and leaders, helping them unleash their hidden potential and achieve remarkable results. Whether it’s uncovering hidden capacity or fostering a culture of continuous improvement, he explores practical strategies for unlocking excellence in your workplace.

Standards on paper mean little when teams model what they see, not what they’re told. Many organisations remain stuck in

Australia’s premier celebration of supply chain and logistics excellence – ASCLA Awards – delivered one of its most memorable nights

During peak hour, traffic lights on highway on-ramps allow just a few cars through at a time. It seems like

Small experiences often reveal powerful lessons about improvement and perspective. In business, progress rarely comes from one grand move but

Have you ever been driving on a familiar road when suddenly the way ahead is blocked — roadworks, flashing lights,

Every successful business eventually hits a ceiling — that moment when the systems, habits, and thinking that once drove growth
Ishan Galapathy is a renowned Operational expert in the food industry. In this book, he provides straight talk to leaders in the food sector who are challenged with the task of driving their company’s profitable growth.