Ep77 How KAIs, not KPIs, unlock daily excellence

Standards on paper mean little when teams model what they see, not what they’re told. Many organisations remain stuck in “third gear,” weighed down by disengagement, reactive leadership and KPIs (key performance indicators) that only surface issues after the fact. Ishan unpacks how KAIs (key activity indicators), those consistent daily huddles and visible involvement, form the behavioural backbone of high performance. He shows how to align actions with expectations, engage fence-sitters, and build a culture where progress is deliberate, momentum grows, and excellence becomes the everyday standard.

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Hidden Growth Opportunities

Ishan Galapathy is a renowned Operational expert in the food industry. In this book, he provides straight talk to leaders in the food sector who are challenged with the task of driving their company’s profitable growth.

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