What does a late-night supermarket run have to do with operational excellence? More than you’d think. Picture this: it’s almost 10pm, you’ve got a list of groceries, two teenage boys in tow, and a closing deadline fast approaching. Your regular store? Out of reach. So you detour to an unfamiliar one – and everything falls apart. You can’t find the milk. You loop the aisles. You walk out frustrated, with more than you planned to buy. Sound familiar?
Ishan explores how muscle memory and familiarity – yes, even in a supermarket – can make or break efficiency. And how that same principle, when applied to business, can transform your team’s performance. From a dash to the dairy section to the factory floor, routines reduce friction. The simplest path, Ishan insists, is often the smartest.
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https://ishangalapathy.com/books/
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