Ep48 Why true excellence begins with getting the basics right

Boiling an egg sounds simple—until Gordon Ramsay does it. That’s the difference between knowing and mastering. Ishan explores the deeper layers behind operational excellence, drawing parallels between Michelin-star chefs, martial arts masters, and frontline leadership. 

Many organisations assume high maturity early on, yet true progress only begins when surface-level understanding is replaced with deliberate practice and refinement. Concepts like Lean and structured problem-solving are only effective when simplified, embraced, and owned across the business. The key message: success lies not in overcomplicating systems with jargon, but in translating them into language and practices that resonate. Excellence isn’t a destination—it’s a process of continuous, thoughtful improvement. 

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Hidden Growth Opportunities

Ishan Galapathy is a renowned Operational expert in the food industry. In this book, he provides straight talk to leaders in the food sector who are challenged with the task of driving their company’s profitable growth.

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