Unlocking excellence in organisations revolves around two key aspects: people and processes. Often, Ishan insists, disengaged employees are only seemingly disengaged. By fostering collaboration and exploring their potential, we can re-engage them. Process improvement, on the other hand, is less about tools and more about techniques like effective facilitation and asking the right questions.
In problem-solving, assembling a cross-functional team and addressing their concerns is crucial. Techniques like the “Why can’t we achieve [a goal] now?” question, brainstorming, and mapping issues help narrow down specific problems. With collective expertise, facilitation skills, and a focus on understanding problems deeply, solutions become evident and impactful.
To purchase a copy of Ishan’s book, Unlock:
https://ishangalapathy.com/books/
MORE ABOUT ISHAN GALAPATHY
https://ishangalapathy.com/
