Ishan Galapathy dives into the core principles of continuous improvement as a path to unlocking excellence. Continuous improvement, he insists, is about consistent, small wins that accumulate over time, like building momentum on a metaphorical “flywheel”. Ishan outlines his model, comprising three key elements: building momentum, gaining traction, and expanding followers.
Organisations should focus on solving two types of problems: those that drain profits (like inefficiencies) and those that drive strategic goals. Key to success is assigning the right team with a mix of engaged leaders and fence sitters who need a chance to contribute.
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